Delete your TradeTally account
This page explains how to delete your TradeTally account and the data that goes with it. It applies to the TradeTally website and web app at tradetally.co.uk, and to the TradeTally app for iOS and Android. TradeTally is run by Simon Holyland trading as Sima Digital.
In the app
In the TradeTally app for iOS or Android, go to Settings → Account → Delete account, enter your password and confirm.
On the web
Sign in at tradetally.co.uk, then go to Settings → Your data → Delete account, type DELETE (and your password, if you have one) and confirm. The same screen links to the downloads of your records.
By email
If you can't do either, email [email protected] from the email address registered to your account and ask us to delete it. We will reply within one month. We may need to confirm your identity first.
What is deleted, and when
The account is closed at once and kept for 30 days in case you change your mind, then permanently deleted.
- The account is closed and you are signed out everywhere immediately, and we email you the date it will be deleted.
- For 30 days nothing is removed: the account, and every business where you are the only member, are hidden from everyone (including invoice links and accountant links you shared, which stop working), no emails are sent for it and no card payments are recorded against it.
- If you sign in again within those 30 days (with your password or Google) you are asked whether to restore the account, and if you say yes everything is exactly as you left it.
- After 30 days a daily job permanently deletes your user account and, for every business where you are the only member, the business and all of its records and uploaded receipts.
- A business that still has other members is kept for them, and an owner of a business other people still use cannot delete their account until they have contacted us to hand it over or close it.
Download your records first, because you cannot download them once the account is closed. Remember that you may have your own legal duty to keep business and tax records (HMRC generally expects at least 5 years after the 31 January submission deadline for sole traders, and 6 years for companies).
What is kept afterwards
- Backups: kept for 14 days, then deleted automatically. We keep no copies of backups anywhere else. Permanently deleted data then disappears from our backups as they expire, within 14 days.
- Server logs: rotated automatically and kept only briefly: they are rotated automatically by size, so only the most recent entries are retained.
- Payment webhook records: we keep the identifiers of payment and subscription events we have processed so the same event is never applied twice; these contain no card details.
- Our own records of your subscription: kept as long as UK tax and company law requires.
The privacy notice has the full details of what we hold and for how long.
App Store and Google Play subscriptions
Deleting your account does not cancel a subscription bought through the App Store or Google Play: Apple or Google bills it, not us. Cancel it separately in the store:
- iPhone or iPad: open Settings, tap your name, then Subscriptions.
- Android: open the Google Play app, tap your profile picture, then Payments & subscriptions → Subscriptions.